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Privacy Policy

Anytime Booking privacy policy

This policy sets out when and how we use the personal information that you or others provide to us through this website.

Who we are

We are Anytime Booking, a product of Negys Limited, a company registered in England and Wales.

Our company registration number is 07588838.

Our registered address is 1st Floor, 19/21 Coinagehall Street, Helston, Cornwall, TR13 8ET.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us in writing to support@anytimebooking.co.uk or Anytime Booking, 1st Floor, 19/21 Coinagehall Street, Helston, Cornwall, TR13 8ET.

We are a Data Processor. We value your privacy, therefore this statement outlines our practices in relation to the collection and use of the information about you which is provided to us by either your visit to our website, or by the submission of your details to us.

This policy has been prepared in accordance with the Data Protection Act 1998 and more recent General Data Protection Regulation (GDPR), which now forms the new Data Protection Act 2018 which is the UK’s implementation of the General Data Protection Regulation (GDPR).

What personal data is collected?

In running and maintaining our sales website or Anytime Booking booking software we may collect and process the following data about you:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  • Information provided voluntarily by you. For example, when you submit an enquiry or register for a demonstration of Anytime Booking.
  • Information that you provide when you communicate with us by any means.

Personal data is any information which may be identifiable to a specific individual. The personal data collected from users may include:

  • Name
  • Address
  • Email Address
  • Phone Number

No sensitive data such as health, religion or ethnic background is collected or disclosed by us and the website is not intended for use by minors.

How do we collect personal data?

Users provide information solely through enquiries and sign-ups made through the site, or by email or by phone to our offices, which include name and email address and contact telephone number. Email enquiries are held on record for a maximum 36 month period and can be removed on request in compliance with GDPR.

Cookies: 

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer’s browser or hard drive if you provide your consent.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How is your personal data used?

The use of personal data is limited to providing the information and services requested or purchased from us and to send correspondence in relation to services provided.

We may want to contact you via email to advise on new products or services but we rely on your consent to receive correspondence in relation to products and services. You have the option to unsubscribe from email correspondence.

How is personal data shared?

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • in the event that we sell any or all of our business to the buyer
  • where we are legally required by law to disclose your personal information
  • to further fraud protection and reduce the risk of fraud

When you have an Anytime Booking Account with us to manage your business

If you have an Anytime Booking account, you are the Data Controller and we are the Data Processor.

When you are using Anytime Booking to manage your holiday accommodation or activity centre, your guests will be booking with you using our technology through your website or via you over the phone.

We will use and store their personal information to complete the booking and update your Account. Your customer data is covered by your own business Privacy Policy.

As far as Anytime Booking is concerned, we will treat the data we store on your behalf in exactly the same way as we treat our client data as covered by this Policy.

The details we collect from your guests at the point of booking will include their name, address, email address, phone number and the name, address, email address and phone number of any person they are travelling with (“Party”), where required.

By providing us with any personal information relating to members of their Party, they confirm that they have their consent to provide this information and to our processing it in accordance with this Privacy Policy.

When you are a guest booking with one of our clients (accommodation provider)

Whenever a booking is made via the Anytime Booking system, we pass your data and information on to the operators or owners of the accommodation you are making the booking with. You should also refer to the privacy policy of the accommodation providers.

Security and retention of personal data

The security of data is treated very seriously by us and measures are in place to ensure personal data is not exposed and protected from unauthorised access. Users are also responsible in ensuring any sensitive data, such as usernames and passwords, are held safe and securely, remain private and are not shared with anyone.

Data shall only be retained for as long as necessary, which will vary depending on the type of data. Certain financial data will need to kept for a number of years to meet various financial and legal tax obligations, other data may be necessary for customer service reasons and reference. Any data not deemed essential to the running of the site or deemed past an appropriate length of time will be deleted and removed as an example, past enquiry records will not exceed a two year time frame prior to removal.

Where is my data stored?

We and our servers are based in the UK, so your personal information is stored in the UK.

We are an accredited Cyber Essentials company. Cyber Essentials is a Government-backed, industry-supported scheme to help organisations protect themselves against common online threats. Read more:

https://www.cyberessentials.ncsc.gov.uk/

With this we can prove that we:

  • Use a firewall to secure our internet connection
  • Choose the most secure settings for our devices and software
  • Control who has access to our data and services
  • Protect ourselves from viruses and other malware
  • Keep our devices and software up to date

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

What about websites we link to?

Our Website may, from time to time, contain links to and from the websites of our partner networks and affiliates.

If you follow a link to any of these websites, please note that you have left our Website and these websites have their own privacy policies.

We do not accept any responsibility or liability for these third party policies or websites. Please check their policies before you submit any personal information to these websites.

Your personal rights and how to contact us

There are a number of rights the law provides in relation to your personal data:

  • You can ask for your personal data not to be used for direct marketing purposes
  • You can request how and what way the data we hold on you is processed
  • You can ask us to amend and update any inaccurate data
  • You can request personal data to be irretrievably erased (where there is no requirement for us to keep processing it)
  • You can ask us to temporarily suspend the processing of any data if you feel we do not have any reason to continue using it and there is no good reason for us to not to continue processing it

Should you have any queries or concerns about how your personal data is used by us or questions related to this privacy policy statement, please contact us via the website contact forms, the chat bubble or by emailing support@anytimebooking.co.uk.

Amendments to this privacy policy

Any future changes to our privacy policy will be updated on this website. Please check back frequently for any amendments.