Powered by ZigaForm version 3.9.6.8
Bosinver scoops top award for Family Friendly Accommodation of the Year 2017

Bosinver scoops top award for Family Friendly Accommodation of the Year 2017

Anytime Booking customer Bosinver has just won the Family Friendly Accommodation of the Year category at the 2017 VisitEngland Awards hosted at the Hilton Waldorf Hotel in central London. We are delighted for them – this national award is such an achievement, and it is wonderful to have their efforts recognised in this way.

Owner Pat says, “We have previously won the top national award for self-catering, but ‘Family Friendly’ is a new category and it is particularly thrilling to win this award as families are at the heart of our business. We strive to combine luxurious accommodation and facilities for parents with the creation of magical childhood memories for children on our farm.”

The congratulations have been flooding in on social media from guests, many of whom have been holidaying with at Bosinver for years. Check out what a wonderful place to stay it really is at www.bosinver.co.uk.

What Bosinver says about Anytime Booking

“The quality of our booking system is an essential part of our success – it is one of the first experiences our guests have of us so it must be as ‘award winning’ as the other experiences we offer – which it is! We are proud to use a Cornish firm that is going from strength to strength and building and improving the service that offered to us. Thank you, Anytime, for helping us to win this prestigious award.”

How Anytime can help you

1 Install a Book Now button on your website, the most effective call to action there is

2 Share live availability with global third parties like Booking.com, Airbnb and Tripadvisor

3 Increase your visibility on the web to take advantage of the spike in staycations and short-breaks

4 Maximise your booking process to capitalise on mobile browsing

5 Minimise the risk of double bookings

6 Flexible management tools to run your business your way, eg. categorising your inventory, setting your pricing, fixing discounts and occupancy rules, moving bookings

7 Up-sell welcome hampers, logs, activities, dogs, you name it – quickly and easily

8 Improve and automate the way you communicate with your visitors

9 Carve through your admin giving you more time to spend ensuring your guests have a fantastic stay

10 Detailed reception reports (arrivals/departures), housekeeping and financial reports, and owner statements

11 Backed up data and a great team of people behind the product to assist you every step of the way

Are you ready to increase your bookings, streamline your admin and stay ahead?

The challenges of a holiday park: increased demand requires increased innovation

The challenges of a holiday park: increased demand requires increased innovation

In recent years, the UK holiday market has been really up against it. Soaring fuel prices, the credit crunch and some pretty crummy weather saw holidaymakers tightening their belts and opting for cheap holidays abroad or staying at home altogether. However, the self-catering market has always shown a sense of resilience and as holidaymakers were forced to look for better value in their holidays, the ‘staycation’ factor boomed. A major benefactor was, of course, the holiday park.

In 2016, the phenomenon still breathes life and boasts higher figures than pre-recession. This remains good news for holiday parks. With falling oil prices and international security issues plastered all over the news, leisure-seekers are more likely than ever to put fuel in their car to go on their holidays in the UK, especially for short-breaks.

So, with holidaymakers being driven nicely towards the open arms of UK holiday parks, what are the main issues of the day for holiday park managers?

New behaviour, higher expectations

Guests are more demanding. They have more choice, more flexibility, and more say in a connected world. The domestic tourism market is also changing demographically. The greatest growth areas are the retiree and higher social group (or ABC1) markets. The trend towards staycations is becoming increasingly concentrated at the upper end of the market, while much of the current UK tourist infrastructure is concentrated at the lower end.

Holiday park operators are starting to address this shift; many of them are investing in glamping facilities or other luxury accommodation and products to encourage a new kind of experience on site. Catering with, and selling, local produce is also becoming more important, as is promoting ‘wellness’ to a growing band of new clientele by providing, for example, spa days and a range of life-affirming activities.

More online visibility, more connectivity

Holidaymakers now expect to be able to browse a holiday on a responsive website from their mobile or tablet. They want to see top quality, attractive photography and clear, honest information about what kind of holiday experience they will get. They also expect to be able to book their holiday online there and then through a clear, responsive booking engine. And God forbid if a destination doesn’t have WiFi! Holiday park owners can look into improving their websites and connectivity to dramatically reduce turn-aways from potential guests and therefore any loss of precious revenue.

Operational and administrative overload

If you’re out on the road as much as we are, you will often hear park owners say, “Owning, managing or working on a park is a way of life, not a job.” Life is very demanding; there are copious hours of round the clock admin, year-round stress keeping up occupancy levels, producing effective targeted marketing, and keeping the site itself maintained. Getting a good overview of the operational status of the business while keeping a hand on all the nuts and bolts of running a busy holiday park is paramount to an owner or manager.

So the holiday park environment has become challenging; it’s no longer okay just to receive bookings and carry out general maintenance and upkeep. It’s about really knowing customers, nurturing those relationships, planning smarter, constantly innovating and reacting to trends, and providing a gold star customer experience.

This is where a good PMS needs to step in, and Anytime Booking fits the bill

Anytime Booking is a PMS (property management software) that makes life easier for park owners and the very busy members of staff who work on site, addressing the challenges above.

Designed specifically for this sector, Anytime Booking is a responsive online booking and site management software that enables parks to sell holidays online, market through other channels such as Trip Advisor, Booking.com and Pitch Up, handle payments, manage reception, reduce admin, reduce running costs and produce a whole host of operational reporting and segmented marketing to the customers they want to attract. We also give parks the opportunity to sell activities, courses and any other extras such as fire-pit hire, logs, welcome packs, gift vouchers, tickets to barbecue nights, you name it.

“Not only has Anytime Booking revolutionised how I run my business, and kept it open all year round,” says Andrew Radford of Home Farm Camping and Caravanning Park, “an additional and welcome bonus is that we have had a massive increase in bookings. Before, I was often unable to get back to customers soon enough. Keeping track of payments, receipts, who is on site and who is arriving are all so simple with Anytime Booking – the system even sends out email communication, directions and a map on its own! What better service could you give to your guests?”

If you want Anytime Booking to help your holiday park go the extra mile to deliver a gold standard customer service, please contact us on 01326 574660 or info@anytimebooking.co.uk.

The Glamping Show: be there or be a square tent-peg

The Glamping Show: be there or be a square tent-peg

Anytime Booking is a huge fan of The Glamping Show (www.theglampingshow.com). Now in its second year, it is being held at Stoneleigh Park on 22nd-24th September and is poised to be bigger and better than last year. Glamping is steaming ahead as one of the fastest growing holiday market sectors in the UK and around the world; the UK slice is set to be worth 1.8 billion by 2017. It is refreshing to see a dedicated trade show for the industry when there is more demand than ever for expertise in one place to quench this insatiable thirst for all things glamping.

Register free to attend this amazing event! Find us on stand 136!

Make sure you don’t miss out – register here to get the very latest news, advice, equipment and gadgetry in the industry!

So why is glamping such a success?

Provenance and authentic experiences are more important to the holidaymaker than ever. Novel and nostalgic, glamping is the perfect soul-remedy for the pressures of modern life. The very spirit of being in the great outdoors, watching the sunlight stream through the trees, listening to crickets, enjoying a campfire and eating produce from the surrounding landscape is very much there, but all with a certain style.

Imagine the world slowing down. Exchange your orange squash for hand-pressed lemonade. Trade old tin saucepans for an enticing dutch oven swinging over a fire-pit. Swap your roll mats and sleeping bags for a kingsize bed with cotton sheets, torch light for fairy lights and damp zip-up canvas for majestic safari tent or a perfectly formed pod with ensuite. Having some luxuries around you doesn’t mean you are any less close to nature. And you might even find you enjoy it more.

Glamping sets a different kind of scene for holidays, weddings, hen and stag parties, birthday celebrations, reunions and festivals. Hotels and holiday chains are increasingly bringing glamping facilities into their offerings to enjoy a slice of the action. Haven Holidays, a mainstay of the family holiday in Britain, is a case in point – they have launched new holiday experiences in super-tents, yurts, geodomes and safari tents. The very message in a chain like Haven investing in glamping is that the future of this slice of the holiday market is secure and bright.

Make sure you know your guests

Glamping is the thoughtful end of the holiday market, where all the frills and spills have been thought about and lovingly provided. If you are a glampsite owner, or are seriously considering becoming one, this does put you under pressure to know your customers deeper though. Some customers want to feel the mud squelching between their toes, but they just don’t want to carry all their stuff with them, so it’s a choice of convenience. Others expect sheer luxury and if there is no fluffy robe hanging on the back of their ensuite door, they won’t be back. Know which end of the glamping market you’re going after and set the scene.

This end of the holiday market has really moved on in the past couple of years. You can no longer simply stick up a few unusually shaped tents and cross fingers that this will turn into a good little business. Glamping presents so many more accommodation choices now but it has also become much more than the physical structure you’re staying in, it’s about the holistic experience. As such, the high service level you provide, the little extras and the adventure need to be reflected in the holiday proposition from outset to finish. You need to tell a story that in effect then sells itself.

Look to technology to keep you ahead

If you are a holiday business of any kind, the actual technology does not need to be a barrier to your visibility on the web. We recommend that the hub of any successful glampsite should be a well designed website with flawless photography and a flexible online booking management system plugged into it. Entice your customers in from the very beginning, show them what’s different about you, and make it easy for them to book a holiday online with you.

This is where Anytime Booking can step in to help you manage your business while enhancing your customer service and, in turn, your guest experience.

Our system will drive direct bookings to your website and link with the OTAs (online travel agents) of your choice to increase your occupancy and revenue. We can help you delve deeper to manage the relationships you have with your customers. The powerful CRM enables you to retain all the information you need about your customers to communicate with them time and again.

We also support all the aspects of a busy reception desk, including taking payments. For complete ease, you can even use our own payment gateway, Anytime Payments, which talks to your existing merchant provider.

So come and find us at The Glamping Show on stand 136, we love to talk! 

We will show you how Anytime Booking’s powerful functionality and flexibility will help you manage and grow your flourishing glamping business.

It’s more pertinent than ever to get ahead because according to VisitEngland, TripAdvisor and just about any travel expert going, the glamping phenomenon is no longer a trend, it is a bona fide holiday choice, it’s getting competitive out there and it’s here to stay. Have a happy Show!