Join the A-Team as Customer Onboarder

Job Description:

Company Overview

Anytime Booking is a leading provider of online booking software for the hospitality industry in the UK. Our target market is holiday accommodation in three key sectors: camping/glamping, holiday property agencies and motorhome/campervan hire. Our software-as-a-service (Saas) runs on a B2B subscription model. Our platform helps businesses streamline their operations with automation and enhance their guest booking experiences. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Onboarder.

Location

19 Coinagehall Street, Helston, Cornwall, TR13 8ER
This role can be office-based, hybrid or completely remote.

The role overview:

As a Customer Onboarder at Anytime Booking, you will be responsible for managing the customer journey from the prospecting stage through to onboarding them onto our product, account configuration and training, and ongoing support until they are ready to go live.

Role responsibilities:

  • Ownership of the client relationship and the day-to-day management of that relationship
  • Project manage seamless and timely onboarding of clients, helping clients navigate and configure our booking and management software to suit their business needs
  • Integration of best practices and achieving go-live deadlines
  • To utilise every opportunity to create a client for life
  • Be the escalation point for any issues arising during the inbound client onboarding process
  • Train inbound clients how best to set up and use product features to optimize their business performance
  • Ensure we are doing everything possible to help our clients meet their success criteria
  • Look for opportunities to upsell additional services or functionalities to further enhance the client’s offering to their guests
  • Inform clients of product feature enhancements and train them how to use any new functionality
  • Continuously demonstrate and communicate our value and ROI to our clients
  • Gather feedback from clients and share it with the wider team to drive new features or enhancements
  • Log all interactions on our CRM system, track and route requests and document resolutions
  • Stay current with system information, changes and updates, including updating the Knowledgebase
  • Prepare activity reports for the Directors
  • Provide cover on Helpdesk where required, e.g. holiday cover

Desired skills and experience:

  • Professional approach – interacting confidently with the team to deploy a SaaS (software as a service) application, including implementation, project management and success of each client
  • Communication – immersing yourself in teamwork and representing the company in all endeavours whether online, in person or over the phone
  • Time management & organisation – you will be ‘starter-finisher’, prioritising workload and managing many tasks at once
  • Drive – you will be ‘starter-finisher’, highly motivated to meet and exceed professional targets
  • Learns quickly – you will be educated to degree level or have relevant industry experience
  • Work ethic – demonstrating tenacity and willingness to go the extra mile
  • Technology – you will be computer-literate with a real enthusiasm for technology and innovation
  • Experience in a client-focused role working in a fast-paced, results-orientated sales environment in technology or software
  • Previous B2B experience with an understanding of the challenges that companies and clients face on a daily basis

Benefits

  • Competitive salary.
  • Opportunity to work with a dynamic and innovative team in a fast-growing industry.
  • Professional development opportunities to enhance your skills and knowledge.
  • Flexible working hours and remote working options.

If you are passionate about providing great customer service and thrive in a collaborative environment, we would love to hear from you.

To apply, please send your cover email and CV to [email protected] by 31st January 2024.

No recruitment agencies, please.