Anytime Booking is a leading provider of online booking software for the hospitality industry in the UK. Our target market is holiday accommodation in three key sectors: camping/glamping, holiday property agencies and motorhome/campervan hire. Our software-as-a-service (Saas) runs on a B2B subscription model. Our platform helps businesses streamline their operations with automation and enhance guest booking experiences. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager.
19 Coinagehall Street, Helston, Cornwall, TR13 8ER
This role can be office-based, hybrid or completely remote.
As a Customer Success Manager at Anytime Booking, you will be responsible for building and maintaining strong relationships with our clients. You will devise solutions to address user engagement and product satisfaction with a focus on driving down churn and increasing subscription renewals and the uptake of additional features and services.
- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Become an expert in booking management and educate customers on the use and benefits of our products
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to the Senior Team.
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Maintain a revenue base by managing account retention and renewal
- Drive upgrade revenue through increased product adoption and increased usage
- Stay up-to-date with industry trends and best practices in customer success management, sharing knowledge and insights with the team.
Qualifications and Experience
- Bachelor’s degree in business administration, marketing, or a related field.
- Proven experience in a customer success or account management role, preferably within the software-as-a-service (SaaS) industry.
- Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
- Strong problem-solving and analytical abilities, with a keen attention to detail.
- Self-motivated and proactive, with the ability to work independently and as part of a team.
- Familiarity with CRM software and customer success platforms is a plus.
- Competitive salary.
- Opportunity to work with a dynamic and innovative team in a fast-growing industry.
- Professional development opportunities to enhance your skills and knowledge.
- Flexible working hours and remote working options.
If you are passionate about customer success and thrive in a collaborative environment, we would love to hear from you.
To apply, please send your cover email and CV to [email protected] by 30th November 2023.
No recruitment agencies, please.