Caravan, Camping & Glamping Site of the Year 2018/19

Caravan, Camping & Glamping Site of the Year 2018/19

We are proud sponsors of the Carmarthenshire Tourism Awards 2018/19

Anytime Booking is proud to be sponsoring the Caravan, Camping & Glamping Site of the Year at this year’s Carmarthenshire Tourism Awards. And what a category! The outdoor holiday scene is strong as ever in Carmarthenshire, with its stunning backdrops, beautiful meadows, lush mountains and golden sandy beaches.

The shortlist for the Finalists this year are:

Fferm Llwynifan Farm/South Wales Touring Park
Dolbryn Camping and Caravanning
Coastal Wood Holidays
Erwlon Caravan and Camping Park

Erwlon is a long-time Anytime Booking customer! Congratulations to you all/Llongyfarchiadau i chi gyd!

Full list of awards:

  • Large Serviced Accommodation of the Year
  • Small Serviced Accommodation of the Year
  • Self-Catering Accommodation of the Year (2 units or less)
  • Self-Catering Accommodation of the Year (3 or more units)
  • Caravan, Camping & Glamping Site of the Year
  • Best Day Out – Attractions & Activities
  • Best Day Out – Festivals & Events
  • Most Exciting New Business
  • Taste of Carmarthenshire Award – Eating Out
  • Taste of Carmarthenshire Award – Food & Drink Retail
  • Made in Carmarthenshire (Arts & Makers) NEW FOR 2018
  • Sustainable Tourism Business of the Year
  • Most Effective Marketing Award
  • Best Customer Service
  • Community Tourism Award
  • Tourism Business of the Year

The winners will be announced at the gala Awards Ceremony on the evening of Wednesday 6th June 2018 at the Diplomat Hotel in Llanelli. Watch this space!

Touring, Camping & Caravanning Park of the Year 2018/19

Touring, Camping & Caravanning Park of the Year 2018/19

Proud sponsors of the Cornwall Tourism Awards 2018/19

Anytime Booking is proud to be sponsoring the Touring, Camping and Caravanning Park of the Year at this year’s Cornwall Tourism Awards. This category is for parks where the main provision is for touring caravans, motor homes and camping with few or no pitches occupied by caravan holiday homes or lodges.

This is an opportunity for campsites all around Cornwall to really think about what they do well, promote their achievements and be recognised by the tourism industry for their hard work. These parks should demonstrate exceptional customer service and offer an outstanding experience for visitors.

There are so many fantastic camping and touring sites around the county, including many of our own customers, and we encourage you all to enter! Create a buzz around your holiday business in Cornwall by entering the Awards and if you’re not already onboard, talk to us about ramping up your customer service with an easy to use online booking system!

The deadline for entering the awards is midnight on 22nd May for all categories except Customer Service Superstar and Tourism Events and Festivals which close on 22 August; in a change to previous years event organisers are asking businesses wishing to enter Events and Festivals to register now at awards@services4tourism.co.uk.

Entry is free and all entrants receive feedback.

The Awards launch follows just days after the announcement of the region’s success in the final event of the 2017/18 awards when 15 South West entrants were announced as finalists in the national VisitEngland awards. Our congratulations go to them all – you can see them here http://www.southwesttourismawards.org.uk/.

Last year’s winners in this category were:

Gold – Polmanter Touring Park, St Ives, polmanter.co.uk

Silver – Dolbeare Park, Saltash, dolbeare.co.uk

Bronze – Trevalgan Touring Park, St Ives, trevalgantouringpark.co.uk

 

Do you have what it takes to run away with a prize this year? Get your entry forms in, and good luck!

Get ready NOW for your season 2018 bookings!

Get ready NOW for your season 2018 bookings!

We understand that switching from a paper-based diary to an online booking system is a big decision.

Are you still managing bookings the old-fashioned way with a pen and paper diary?

The hotel industry has online bookings sewn up but there are still plenty of businesses out there in the outdoor holiday arena using spreadsheets and paper files to manage their bookings and customer details.

This is fine, if it works, but most would agree they would benefit from a reduction in the admin load. If you are one of those getting fed up with lost information and manually flicking through pages of entries looking for bookings or customer information, you should probably think about adopting an online booking software to streamline how you work.

Choose a booking system that’s specific to your industry, that understands your needs and gives you the power to run your business your way. If you are a campsite, glamping site, motorhome or self-catering holiday cottage business, activity centre or a combination of these, cue Anytime Booking.

One of the big wins with a system like ours is that everything is in one place. All the booking, customer and financial information is updated in everyone’s view at the same time and all email communication related to your bookings is automated.

Is it hard for a paper-based business to transition to an online platform?

Honestly, no, not with us. Here at Anytime Booking we give you a dedicated Customer Success Manager to help you through the entire process. From set up, to training and aftercare support, we make the transition as straight-forward and painless as possible.

Once you are up and running, you will instantly see how we improve your business; everything is automated, from managing bookings and OTA (online travel agent) channels, through to confirmation emails and cash list reports. We help you save time and increase revenue while you enjoy giving great customer service.

Just some of the benefits of taking that step

Cloud-based access from anywhere – multiple users can access the booking system from any device with internet connection; no need to share one desk-diary or update multiple spreadsheets.

Sharing real time availability – once a booking is made, no-one else will be able to select those dates for that particular pitch, pod or cottage (an easy mistake to make when you’re working with spreadsheets and post-it notes!)

Dashboard – gives you an instant snapshot of all new bookings, departures, arrivals, and outstanding balances in one place, no cross-referencing spreadsheets.

Your bookings, your money – we power commission-free direct bookings from your website at any time of day or night, but you can use it to process telephone bookings too.

Automated confirmation and balance reminder emails – restore your sanity! Send automated emails for all bookings, whether confirmation, pre-arrival, balance reminder or post-stay.

Keep in control of your pricing – manage all your rates and rules for minimum stays and occupancy levels all in one place; set up special packages and discounts.

Channel management – share your rates with OTAs (online travel agents) if you wish to drive more bookings through multiple sales channels like Pitch Up, Airbnb and Booking.com (commissions to the channel will apply).

Fantastic customer support – get unrivalled service from the Customer Success and Helpdesk teams at Anytime Booking. We have spent thousands of hours becoming specialist in the outdoor holiday market.

When is the best time to look for a new booking system for your holiday accommodation?

There is no time like the present. Act now to get live online for the 2018 season!

Tips to increase direct bookings to your campsite or glamping site

Tips to increase direct bookings to your campsite or glamping site

Do you want to take more direct online bookings and cut down on the commission you’re giving away?

 

Online travel agencies (OTAs) can be very useful for upping your occupancy in the shoulder months. They can take the sweat out of your marketing efforts, dressing you up in their shop windows and showing you off to thousands of potential visitors without you having to put in too much effort. But with that, you give away fistfuls of cash every time you take a booking from them.

 

While Anytime connects campsites, glamping sites and holiday cottages to a whole host of industry-relevant OTAs and portal sites to give you the choice of where you want to sell your offerings, you may want to concentrate on taking more direct online bookings.

 

Tips

 

  1. We’ve just said that OTAs eat up a chunk of commission every time they push a booking your way, but listing with them can increase the number of people who visit your website direct after hearing about you through them. So, list with them. But you don’t need to put every pitch, pod, room or property up (wink).
  2. Make your website really appealing. It doesn’t need to be expensive or pages and pages long. You just need to succinctly tell potential visitors what you have on offer, why you’re different from the rest and show them some gorgeous (but truthful) photography – it’s always worth investing in a professional photographer as quality images really do sell the dream.
  3. Two little words: Book Now. Make sure you have a prominent Book Now button on every page of your website, it’s the most powerful call to action you have. Don’t make people dig around trying to find it, they’ll turn away and you’ll lose business. Install one of these and your direct online bookings will sky rocket.
  4. Use videos. Footage from your smartphone will do. Talk to camera about what someone can expect from a holiday with you, give them a little tour. Better still, ask a departing guest to leave you a quick video testimonial about their experience. You can offer them a free night on their next stay for their trouble – but the extra business it will push your way will more than make up for the giveaway. Instant video reviews result in more direct online bookings.
  5. Your accommodation is your bread and butter, no question, but today’s discerning guest expects more. Whether it’s a free box of eggs for your camper to cook over a campfire or a personalised welcome hamper on arrival at their glamping pod – think of the little extras that might encourage more direct return business or recommendation to friends. Customer loyalty can only mean good things for you!
  6. Build up a community on social media and email marketing. Share your news and anything anecdotal you might find about the space you occupy. It’s fun to do once you get into it, you’ll find your style and followers help to create a buzz around your business. Encourage your visitors to post their holiday pics and say nice things about you. It works. Engaging with your existing customers is a powerful tool on your road to increasing direct online bookings.
  7. Improving your customer experience includes improving their booking journey. Ignore this at your peril. You need a good online booking and management system at the heart of your business. Your booking process must be responsive to any size mobile device (ours is). It must be intuitive (tick). It must be able to calculate all those extras like dogs and awning hire (check). It must be able to take live payments (like ours) and send out confirmations automatically (yep).

We do have loads more tips but if you’re ready to act on at least tip number 7, contact us now!

Five simple top tips to increase your direct bookings

Five simple top tips to increase your direct bookings

1) Make sure booking online is simple and easy and make sure your website is mobile friendly

2) Offer prospective guests free upgrades and add-ons for booking direct

3) Give exclusive discounts to specific audiences through discount codes by email, Facebook, Twitter or other social media

4) Advertise value-added packages such as free parking, spa services, or tickets to local attractions when people book direct

5) Up-sell at check-in – when guests check in, offer them a special discount to book direct next time they book with you

Ask the team at Anytime Booking how our system can help you achieve any of these on info@anytimebooking.co.uk.